Douglas County is one of 10 counties that make up the Great Rivers Consortium (GRC). The other counties included in the GRC are: Barron, Burnett, Chippewa, , Dunn, Eau Claire, Pierce, Polk, St. Croix, and Washburn.
All of these counties' customers can contact the Great Rivers Call Center at 1-888-283-0012 from 8-4 on M, TU, TH, F and 8-11:30 on WED to report changes to cases, check benefits, process eligibility, complete reviews, etc.
Changes can also be reported online via
Access.
Customers may also mail in their applications, verifications, and other information to:
CDPU (Central Document Processing Unit)
P.O. Box 5234
Janesville, WI 53547-5234